Telegram integration
Connect Telegram with your Softr applications to broadcast updates, alert your team in real time, and keep your community engaged — all powered by a Telegram bot you control. Build workflows that send messages, photos, videos, documents, and polls directly from your Softr app, without writing a single line of code.
Overview
The Softr Telegram integration lets your no-code app push messages and media into any Telegram chat, group, or channel through your own bot. Whenever something happens in your app — a form is submitted, a member signs up, a record changes status — you can deliver an instant notification, a rich media update, or a poll to the right audience on Telegram.
This fits naturally into customer portals, member communities, and internal ops dashboards. Use it to alert your team in a private group when a high-priority lead comes in, to broadcast announcements to subscribers in a public channel, to share files and reports with clients, or to gather quick feedback from your community with a poll.
Available Actions
Send message
Send a text message to any Telegram chat, group, or channel. Perfect for instant alerts, confirmations, and announcements triggered by events in your Softr app.
Send photo
Deliver an image to a chat with an optional caption. Use it to share screenshots, product shots, charts, or any visual update straight from your workflow.
Send video
Send a video file to your audience on Telegram. Great for sharing tutorials, demos, or recorded updates with members and teams.
Send document
Attach and send a file — PDFs, spreadsheets, contracts, or reports — to keep clients, members, and teammates in the loop without leaving Telegram.
Send poll
Post a poll to a chat or channel to collect quick feedback from your community, run a vote, or check in with your team on a decision.
Get chat
Retrieve information about a Telegram chat, group, or channel — useful for confirming a destination exists or pulling chat details into your workflow before sending.
Key Benefits
- No-code simplicity: Wire up Telegram to your Softr app visually, with no scripting or server setup.
- Reach members where they are: Telegram is already where many communities, teams, and customers spend their day — meet them there instead of in another inbox.
- Rich media, not just text: Send photos, videos, files, and polls — not just plain messages — to make updates more engaging.
- Real-time ops alerts: Notify the right group the moment something happens in your app, so nothing slips through the cracks.
- One bot, many workflows: Connect once with your bot token and reuse it across every Telegram action in every workflow.
Example Use Cases
| Use Case | Description |
|---|---|
| New lead alerts | Post to your sales team’s private Telegram group every time a prospect submits the contact form on your Softr site. |
| Member community broadcasts | Announce new content, events, or product drops to a Telegram channel whenever a record is published in your Softr app. |
| Order and booking confirmations | Send a confirmation message — with an attached PDF invoice or receipt — to a customer’s Telegram chat after checkout. |
| Internal ops alerts | Notify your operations team when a record’s status changes, an inventory item runs low, or a workflow fails. |
| Customer support escalations | Ping your support group with a screenshot or document the moment a high-priority ticket is created. |
| Community polls and feedback | Launch a quick poll in your members-only Telegram channel to gather opinions on upcoming features or events. |
How to Connect Softr with Telegram
- In Telegram, start a chat with @BotFather and send the
/newbotcommand. Pick a name and username for your bot, then copy the bot token BotFather gives you. Add your bot to the chat, group, or channel you want to send messages to, and give it permission to post. - Open your Softr app and go to Workflows.
- Create a new workflow and add a Telegram action.
- Click Connect to Telegram and paste your bot token.
- Choose the chat or channel ID, and map your message, media, or poll content from forms, records, or previous workflow steps.
- Save and activate your workflow.