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Note that the Internal/External User distinction is only applicable to legacy V3 pricing plans available before August 13, 2024. Current V4 pricing plans do not distinguish between internal and external users. For more information, please see this blog article.
Maximum number of internal and external users allowed for a given app depends on the subscription plan. See V3 pricing plan comparison.

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Internal vs. external users

When you Add users to a Softr app they will be identified as internal or external users. Internal users are those who meet any of these criteria:
  • They share the same email domain as any of the collaborators in the workspace, including the workspace owner.
  • Their email domain is whitelisted in the domain-based signup.
External users are those who don’t meet any of the above criteria.

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Examples

Consider an internal tool like an applicant tracking system for company “XYZ”.
  • Head of HR ([email protected]) is added as a workspace collaborator to work on the application. If she’s also added to your app as a user, she’s considered an internal user
  • HR managers like [email protected] invited as users to your application, are also internal users, because they share the company’s email domain xyz.com.
  • Applicants added as users to your app with different email domains are considered external users.
In another scenario, for an employee directory at company “YZX”, only employees with the whitelisted “yzx” email domain can sign up. This makes them internal users.