Intercom

In this article we'll show you how to integrate Intercom on your Softr app.

Intercom is a messaging platform that allows you to communicate with prospective and existing customers. Here, we'll go through the process of adding the Intercom chat widget to your Softr app.

Locating Intercom Workspace ID

First, you need to locate your Intercom workspace ID (app ID). It can be found in the URL of any page you have open in Intercom. It's the code that comes after apps/.

Locating the workspace ID
Locating the workspace ID

The workspace ID can also be found in Settings. In your Intercom account, hover over the account icon in the lower left corner and go to Settings.

Navigating to Settings
Navigating to Settings

Then go to Installation => Web and choose the With code option under Install chat for visitors.

Widget installation
Widget installation

Scroll down and copy the app_id.

Copying app ID
Copying app ID

Adding Workspace ID in Softr Studio

So, after copying the workspace ID, navigate to Settings => Integrations => Intercom in your Softr Studio and paste the ID.

Adding Intercom ID in Softr
Adding Intercom ID in Softr

That's it. As soon as you save your settings and republish your Softr app, the Intercom chat widget will start appearing.

Intercom widget added to site
Intercom widget added to site
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Last updated on December 6, 2022