How to Share Access With Support?

Our support team is normally able to help customers without logging into their application’s studio. But once in a while there can be cases when such access level is needed to understand the issue and provide a solution. So, let’s see what you need to do to quickly share access to the app you are working on.

The best way to give a support agent access to a specific app is to add him/her as a Guest Collaborator. You can invite Guest Collaborators from your workspace by clicking on the corresponding button on the application thumbnail as shown below.

The button will open a pop-up where you can enter the email of the guest and send an invite.

It’s also possible to add Guest Collaborators from the app studio.

As soon as the support agent has completed investigating the issue(s) and no longer needs access, you can simply revoke this user from your app. To do that, you need to click on the same Collaborators icon on your app thumbnail and use the delete option as shown below.

The same list can be accessed from your app’s studio.